“I purchased Hisense 65 inch tv last week from Carrefour ibn batuta , while purchasing sales person told tv suports google play store , however later after installation I found out that this model Hisense doesn't support google play store. I went to ibn batuta Carrefour electronics and raised complaint to service desk last week sunday evening 24 Nov 2024. But very poor response from customer service desk. And no response till one week . Neither provided me any option to replace or buy another compatible tv set. Very poor customer service and not at all customer friendly store help desk support. Please avoid buying any electronics from Carrefour. Customer service helpndesk person having very laid back attitude and was not paying attention.”
“Advisory not to buy or order from carreforur app. As they either fail to deliver or may deliver item other than ordered item. Additionally, upon return request, they don’t even entertain returns and neither refund the money. We have lost AED 2000+ and more. Terrible platform to order and is nothing less than a scam.”
“I bought KitchenAid stand mixtue for dhs.2690.. in the app it showed with attachment of a scale... i received only the machine and hooks. When I inquired they said the seller says it will be sold separetely. I asked then Why did u mentioned in the app. They said it was a mistake, we will remove it. Then I asked what are u going to do for what I already bought. They said u already used once, so we cant take it.. I informed the next day and they took one week to communicate . Also I informed and requested to send what they promissed. So I used it once. Since its their mistake at least they should give a compensation or a voucher... without doibg anything they just discontinued the communication. Do not trust online transactions with carrefour, as there is no on to take action if there is any issue.”
“2 customer representative are both liar, including the delivery man, i follow up my order and they promise to deliver my online order.. i wait until 10pm. And when i call again in service center they told.me.my order is cancel. Very bad exprience in carrefour inline service and customers service.”
“Terrible packing. Spoiled vegetables packed. Expired items delivered.
Called customer service but felt like they are getting similar calls hence a constant reply we are making a note of this and sending it to the quality assurance team.
Worst feeling.”
“Unfortunately, this is the fourth time that some of the items I ordered are not in my shopping bag and have been forgotten. I am sad about this. Carrefour used to have a good online performance, but unfortunately its quality has decreased.
I will shop elsewhere”
“Extremely disappointing and horrible experience with #Carrefour.
Ordered a TV on 15th September and requested for delivery on 6th October.
Even after million of follow ups on calls, messages and visiting the store directly, still have not got the delivery and finally after all the frustrating experience, I am cancelling the purchase.
Terrible customer service experience. Would NEVER Ever recommend to anyone to go through this torture and waste their time!!”
“Pathetic delivery service
We purchased a tv at the store and they promised to deliver next day.
It's more than 4 days and delivery isn't done.
They promise to call us back based on the complaints made by us and never got a single call back. We have given lot of complaints.”
“Over the last few weeks I've had more than one experience of being charged the wrong price at the cash register (higher price of course), the last of which was last nigjt.
I discovered the error after I got home, so I went back to the store to correct the error and get a refund.
After waiting for what seemed to be an eternity, a manager came and asked what the issue was.
I explained, and she treated me like a criminal.
They were short on staff, so she became a cashier and helped three other people pay until I complained.
She gave me a refund without saying a single word of apology!
When I asked her if she realized her system had the wrong price, she started to say "no that is the updated price," obviously without doing any investigation.
I just left because it wasn't worth my time to argue with her.”
“Bought a dishwasher from here, it didn’t work. I simply asked for a technician and they didn’t call back for a week. By then I just paid someone to come fix it. So inept”
“Carrefour service is not good at all. Delivery always delayed and then they cancel orders and don’t refund the delivery charges because they say the order is on the way. None of it makes sense. Don’t bother with them. Then when you contact customer service they keep repeating the same thing that doesn’t make sense. Feels like talking to AI not an agent.”
“Certainly! Here’s a rephrased version of your complaint review:
I had a very disappointing experience with my recent online purchase of a built-in electric hob and slider hood. The delivery team dropped off the items right at my doorstep without providing any installation assistance or support. They left without further ado. Carrefour failed to inform customers during the online purchase process that additional installation fees would be necessary and that their delivery vendors wouldn’t offer any support for installation services. These items come with technical requirements, and customers should either be warned in advance or presented with an option for installation services up front. I won't be shopping here again—thank you, Carrefour for the unhappy experience!”
“In my recent shopping experiences, I've encountered a stark contrast in customer service between Carrefour and the "Happy Afternoon" staff. While I've found the service at Carrefour, particularly with Badr at Carrefour Manar Mall, to be exceptional, my interactions with the "Happy Afternoon" staff have left much to be desired. The staff at "Happy Afternoon" seem to be operating under a rigid script, delivering a rehearsed message that lacks authenticity and fails to address customer needs effectively. It feels as though their primary objective is to expedite customer interactions rather than genuinely assist or engage with patrons. In contrast, Badr at Carrefour Manar Mall exemplifies outstanding customer service. His approach is attentive, personable, and goes beyond mere transactional exchanges. Badr demonstrates exceptional listening skills, empathy, and a genuine desire to ensure customer satisfaction.”
“very bad experience... they didn't deliver my order after me missing one phone call.. where I had mentioned clearly to leave at reception..
already paid!!”
“Appalling online service.
Order 2 items that I have paid online by credit card and they didn't delivery saying that was out-of-stock. Then I order again with pay by cash on delivery and after 1 hour the keto bars arrived and they requested to pay by cash what I refused because I already paid and they told me that was out-of-stock what was not true. The delivery man didn't want leave my door knocking my door constantly then security was involved and in the end I was so fed up with all the situation that I decided to pay again by cash just not having noise at my door. So paying twice for the 2 items by card and by cash. I am disgusted by the service of carrefour.”
“I purchase through carrefour application some items, the next day I received a WhatsApp Msg from driver asking me for location, and that happened each time I ordered, all carrefour drivers use only WhatsApp for asking location, may be because company do not offer balance to let them call customer instead. In that time I didn’t have WiFi and that very simply caused carrefour driver to cancel my order!!! I wasted time and money to order and driver very simply cancel the order!!!! And when I made complaint no one from specific team contact me. Carrefour UAE do not care about their customers at all. I decided to remove the application and stop buying carrefour items XX.”
