“Very disappointing experience with Carrefour delivery. My order was delayed, and there was no clear or exact time frame for when it would actually be delivered. I was left waiting without proper updates, and contacting customer support was extremely difficult.
Poor delivery coordination and frustrating customer service. Carrefour seriously needs to improve its communication and provide customers with accurate delivery information.”
“Don’t buy here if your item is faulty they won’t refund even if it endangers your family. Electrolux vacuum cleaner
Poor response from customer service in Yas island.”
“Im so disappointed i did not expect such from such a big brand.I ordered my package online and it was delivered by hand not even packaged or in a bag.If I was suppose to pay extra I should have been charged extra but no they just dropped it like that. I was so upset that was my first online shopping and please next time package our orders or else you look so unprofessional and dont care for your customers.
Not ordering online anymore and considering not shopping in store aswell.”
“Never suggest to anyone to use the Carrefour app & service. Sorry to but its reality the overall staff, admin + delivery persons are un-experienced, dont now how will talk and deal. I place the order and ETA was 5th October, extra charges paid for delivery. And on 6th date delivery driver call & ask about location. I told him and when he send me the picture of my order so address was mentioned on that, i said delivery is late, he said ok your order cancel. Then i contact with CC team they said no order not cancelled they ll send back. But no one responding till now.
Believe me its my first bed service in my life, have a big name but service and staff services are cheap.
0502862417 (dont know how ll talk with customer)
About Driver behavior can't say anything because he learned from his management. And need polishing to all.”
“DJI Pocket 4 Express Delivery - Paid Extra but not delivered
I ordered a DJI Pocket 4 and paid extra for express delivery because I am traveling tonight, 16 September 2026. The latest promised delivery date was 15 September 2026, but I still have not received my order.
What is even more frustrating is that I have not received a single phone call, message, or update from either your team or the delivery service regarding the delay. This level of service is unacceptable, especially considering I paid an additional fee for express delivery.
I have even offered to pick up the item myself today to avoid further delays, but I was informed that this is not allowed. I do not understand why I cannot collect my own order when the delivery deadline has already been missed.
Please provide an immediate update on:
The current location of my order.
The delivery company handling the shipment.
The reason for the delay.
Why I am not being allowed to collect the item myself.
Since I am traveling today, this order is extremely time-sensitive. If I do not receive the package by 4:00 PM today (16 September 2026), I will have no choice but to cancel the order and request a full refund, including the express delivery charges.
I expect a prompt response and a resolution as soon as possible.”
“I ordered a aed 400 vaccum machine. When i opened the box there are 4 parts of the vaccum machine missing. Absolutely disgusted and it is my first snd last time that i will ever order anything from this place.”
“Hi All,
Just a word of caution regarding online purchases from Carrefour, especially electronic products. I have personally had concerns with the condition of some items received, which appeared to be used or refurbished rather than brand new.
Therefore, I would suggest being cautious when purchasing electronic products online from Carrefour and thoroughly checking the product condition, seller details, and warranty before placing an order.
Please consider other options if you want to avoid any potential issues”
“I truly appreciate Sherif Abdulrahman’s efforts and follow-up in resolving my issue and processing my refund. Thank you for your excellent customer service. The way you handled my case has further strengthened my trust in your company and reflects a high level of professionalism.”
“I bought a laptop 💻 online from carrefour, when brought the laptop and l found out that the laptop was repainted, the screen after 2 weeks it freezing All the time, so I sent it to repair shop and they said the laptop is old. Even till now the battery is very bad not good at all . So regreted buying that laptop from carrefour and I will never recommend anyone to buy anything or laptop from them because they are selling fake laptop 💻 and other things online”
“Very bad experience with order / customer service ! I am waiting for my order as i write this ! I still haven't received my order yet its been 3 days now ( order number 784030018964495) , from the carrefour application! as the customer service staff keeps me dangling and not being helpful , and keeps promising me that someone will call you back and get the matter resolved , still no calls??, the worst customer service experience”
“I purchased a brand-new Ariston oven from Carrefour UAE Marketplace (sold by Digital Hub). The first time it was installed, it caused a short circuit and the body of the oven carried an electrical current, making it unsafe to use.
I immediately reported the issue and submitted all the videos requested by Carrefour. Since then, I have called customer service almost every day and sent several follow-up emails.
Despite waiting 7 days, I still have no resolution, no confirmed technician visit, and no replacement. Every time I contact customer service, I receive the same response—that they are waiting for the seller.
As the retailer, Carrefour should take responsibility for ensuring customers receive prompt support, especially when the issue involves a potentially hazardous electrical product.
I am disappointed by the lack of communication and the delay in resolving what should have been treated as an urgent safety matter.”
“Very bad experience.May 25th 2026 I had purchased Alfa cooking Range,forth day I personally took it to Carefour.My reason was the quality the product quality is not good.The manager said you go for now we will send the mail to the manufacturer after 2 days we will give you the call.I had also explained everything in details . But no response from Carefour.When the sales lady sell the product to you they talk to you like honey. When customer has issue they don’t care.”
“One of the most unprofessional services I’ve dealt with. They advertise “60-minute delivery” yet repeatedly fail to deliver on time. Orders are mixed up, and staff often seem incapable of checking which delivery belongs to which customer. Deliveries very often arrive 5 to 6 hours after putting the order!
Fresh items constantly need to be inspected because basic health and storage guidelines for meat, dairy, and frozen products are clearly not being followed. I’ve received defrosted items multiple times, and even meat and ice cream left outside the door in the Dubai heat despite clear instructions.
As for customer support, follow-up is painfully slow and inefficient. There seems to be very little respect for customers’ time, concerns, or choices.
Honestly, I could keep going. Does anyone know who to contact to escalate these issues properly and identify who is responsible for managing this entire chain?”
“One of the most unprofessional services I’ve dealt with. They advertise “60-minute delivery” yet repeatedly fail to deliver on time. Orders are mixed up, and staff often seem incapable of checking which delivery belongs to which customer. Deliveries very often arrive 5 to 6 hours after putting the order!
Fresh items constantly need to be inspected because basic health and storage guidelines for meat, dairy, and frozen products are clearly not being followed. I’ve received defrosted items multiple times, and even meat and ice cream left outside the door in the Dubai heat despite clear instructions.
As for customer support, follow-up is painfully slow and inefficient. There seems to be very little respect for customers’ time, concerns, or choices.
Honestly, I could keep going. Does anyone know who to contact to escalate these issues properly and identify who is responsible for managing this entire chain?”
“You must deliver the exact and complete item. It’s always a bad experience from carrefour and even the customer service staff who doesn’t do anything with the complaint. Not helpful at all.”
