“Very bad experience.May 25th 2026 I had purchased Alfa cooking Range,forth day I personally took it to Carefour.My reason was the quality the product quality is not good.The manager said you go for now we will send the mail to the manufacturer after 2 days we will give you the call.I had also explained everything in details . But no response from Carefour.When the sales lady sell the product to you they talk to you like honey. When customer has issue they don’t care.”
“One of the most unprofessional services I’ve dealt with. They advertise “60-minute delivery” yet repeatedly fail to deliver on time. Orders are mixed up, and staff often seem incapable of checking which delivery belongs to which customer. Deliveries very often arrive 5 to 6 hours after putting the order!
Fresh items constantly need to be inspected because basic health and storage guidelines for meat, dairy, and frozen products are clearly not being followed. I’ve received defrosted items multiple times, and even meat and ice cream left outside the door in the Dubai heat despite clear instructions.
As for customer support, follow-up is painfully slow and inefficient. There seems to be very little respect for customers’ time, concerns, or choices.
Honestly, I could keep going. Does anyone know who to contact to escalate these issues properly and identify who is responsible for managing this entire chain?”
“One of the most unprofessional services I’ve dealt with. They advertise “60-minute delivery” yet repeatedly fail to deliver on time. Orders are mixed up, and staff often seem incapable of checking which delivery belongs to which customer. Deliveries very often arrive 5 to 6 hours after putting the order!
Fresh items constantly need to be inspected because basic health and storage guidelines for meat, dairy, and frozen products are clearly not being followed. I’ve received defrosted items multiple times, and even meat and ice cream left outside the door in the Dubai heat despite clear instructions.
As for customer support, follow-up is painfully slow and inefficient. There seems to be very little respect for customers’ time, concerns, or choices.
Honestly, I could keep going. Does anyone know who to contact to escalate these issues properly and identify who is responsible for managing this entire chain?”
“You must deliver the exact and complete item. It’s always a bad experience from carrefour and even the customer service staff who doesn’t do anything with the complaint. Not helpful at all.”
“Their online ordering is very poor!
Delivery takes ages and is always delayed. Im deleting the application. Imagine your frozen food arrives partially melted! WORSE SERVICE”
“We bought an LG fridge from Carrefour Mall of the Emirates, and the model specifications we saw that made us purchase the fridge is not what was delivered. Plus the fridge looked like it had been used and repacked. After calls and follow-ups, nothing has been done so far. It's now 3 weeks, and the customer service is the worst ever! Since then, we are never going to buy any electronics or gadgets from Carrefour ever again. They don't care at all. There are better alternative companies with great customer service and delivery of the correct products.”
“I ordered a cooker from Carrefour on 1 January. After a delayed delivery due to warehouse damage, it finally arrived on 16 January - missing the essential power cable, making it completely unusable.
Over three weeks later, after speaking to six different consultants and receiving nothing but broken promises, Carrefour’s final response was that I should buy the missing part myself.
Unacceptable service, poor communication and zero accountability. A household left unable to cook because Carrefour failed to deliver a complete product.
Would not recommend.”
“The worst online platform. I am purchasing online items from a variety of platforms in UAE but this one has been the worst. I purchased an item on offer a glucometer with 50 strips and 100 lancets and paid for it but after 2 days I received a glucometer with only lancets which was of 99 only. I had paid for 189 offer piece. And no one picks in customer service. Worst service I have seen in UAE until now. Not worth buying from them.”
“We have purchased a Beko cooker 1.5 months ago, it was a defective piece so we asked for a refund, the manager in Iban Battuta customer care promised us to the they will collect the cooker and will received the refund and ask us to purchased a new brand. Now it’s been 1.5 months no action I visited called them many times no action taken. The complaint ticket number is 9861579, I begging to the team please resolve this issue please”
“I purchased my laptop from Carrefour knowing they are very reputable and professional company. I requested return for my product two weeks ago but still not has been collected even after repeatedly calling them about my return status. I am very disappointed and will never buy from them anymore. Noon and amazon are best and they need to learn from them how to treat their customer and solve their issue.”
“Experience was a disaster
Carrefour has decided to sub contract all cheap vendors from Satwa
So now you buy in carrefour but you are actually not buying from them
The moment you pay , you start a nighmare trying to chase companies like Al jalab Jaleed and others
They deliver late, they lie, they say the item is for delivery that day then they say item is not in the truck....
We waited till we had enough then cancelled,
We will go to ACE or Sharaf or a real place where you know who you are buying from”
“The world's worthless and idle people place Carrefour online order.
Carrefour online purchasing during the summer holidays might seem better, you'll have to call customer care every day and remind them to solve your problem—just like a beggar or a helpless person pleading for help from someone.
I purchased a phone online, and the phone came out damaged. After that, my 'court and litigation' rounds started, and I had to wait many days for the judgement day."”
“I recently had a very disappointing experience with Carrefour’s online team. I purchased a TCL television from their website, sold directly by Carrefour, and the product comes with a wall bracket.
In most reputable hypermarkets, customers receive proper service, especially for items like televisions that require careful handling and installation guidance. Unfortunately, this was not the case with Carrefour. The delivery person was not only unhelpful but also behaved rudely toward my wife, which is completely unacceptable and unprofessional.
This experience has left us extremely dissatisfied. I do not recommend Carrefour’s online service based on what we encountered. I strongly urge Carrefour Hypermarket management to take immediate action regarding their delivery team and to ensure that customers receive the level of service promised. If this issue is not addressed properly, I will have no choice but to escalate the matter through a formal complaint.”
“It’s my second time with the order and I am really satisfied with the product that I’ve received. And special thanks to Mr. Ismail zabih for the delivery because I know it was very heavy.I am really thankful to him .”
“I have had a bad experience with the delivery service! I am using this online ordering system for the first time
It is due to my pregnancy that I have placed an order, however, I am waiting too long and the driver has asked me if someone is available to pick up the order since there is no parking available. What is the purpose of ordering online? If he asked me to pick it up ?!”
“Today I had an experience. I visited your outlet in Madina Mall, Qusais, with my family to purchase a newborn baby’s dress. When we went to the dress section, there was no staff available. We waited for 20 minutes for someone to come. After that, I went to the customer service counter and requested them to send a staff member to the baby dress section. They sent someone who had no knowledge at all about that section.
I then asked to speak with the duty manager, and they told me the duty manager would come shortly. But no one came. When I asked for the duty manager’s contact number at the customer service counter, they said they could not provide it. Later, a Malayali staff member passed by and asked me what the issue was. When I explained, he told me that there were no newborn baby dresses there and suggested I go to another shop.
I told him this was not our first time shopping at Carrefour — we had purchased newborn baby dresses from there before. On hearing this, he challenged me to show him the newborn baby dresses from that section. I took some time, but I managed to show him exactly where the newborn baby dresses were located. After seeing this, he muttered something under his breath and went back into your store.
My question is: Why does such a large Carrefour outlet in Madina Mall operate without having enough staff? The staff there do not have any product knowledge, and they are diverting customers to other shops. Please, do not waste customers’ time. Assign enough staff to the sections, and it would be better if those staff members have proper product knowledge.”
