Made to pay twice. I rang to amend booking given Thomas Cook flights cancelled and new flights times. 1st told as now cheaper would get £30 refund. Provided details of new credit card to get refund of £30. Now told have to pay again for car as sent refund back to closed credit card for full amount and attempt to debit revised amount of new credit card failed. I had not authorised debit on my card which effectively makes this a fraudulent attempt for payment and now threatening to cancel car. Apparently I now have to chase refund from old car company and pay again. Appalling customer service and surely not allowed to debit a card for payment when authority given to receive a refund.