Paid & ordered an item. Had to contact after 2wks as I had heard nothing. Was then informed I hadnt put a size on my order so there was a delay. I sent my proof that I had indeed put a size down . Got email back apologising saying it hadnt shown up on their system & that item would be sent out. Waited 4 days & emailed again as I had not received any item in post or a mail updating me. Was then replued to by a different person who said previous man dealing with me had got it wrong and item was no longer in stock, did I want a different item or a refund. I told her I didnt want a different item and how disappointed I was with their customer service. I received no reply, they just refunded my account 3 days later. Had used them over the years bit now will never use the site again & have told others the shambles it has become. I will of course leave a review also on trust pilot & other sites. Appalling communication.