I was very disappointed with my experience in on-line shopping at Carrolls. I had ordered 2 Irish knit cardigans, Small and Medium, but two Small were delivered - and one of them still had the security tag attached. I spoke to someone at your sales office who was sympathetic and assured me a replacement would be sent out that evening as I was travelling to USA, two days later. However, this was followed with emails insisting Carrolls first received the cardigan I wished to return. There simply wasn’t enough time to do this and my daughter drove into Dublin from Malahide to make the exchange in person. She only succeeded in this at the second Carrolls store. It was, in short, a disaster - and all down to someone’s carelessness. The items are delightful and were much appreciated but I would be very reluctant to shop on line again with Carrolls or to recommend doing so. John McGrath