Hello! I received prompt replies to the issues I have with my order, and your Customer Service Reps were very nice. The thing is.... I ordered 2 pairs of knitted white bedroom slippers, but, because my feet swell a lot (I'm 81 years old and with a severe liver condition which causes the swelling), and I put the slippers on and only tried them out on my carpet (and I wore peds with them), but, within 30 minutes the cord that is within the edge of the opening, I think due to the fact it doesn't "give", caused my feet to swell horribly, so I need to return them. I have a really old pair of very similar ones (cheaper grade) and, when I found your higher quality slippers, I was elated! Anyway, I read on your site in order to return an item, to contact you for instructions and to set it up. I did this, on line, and received instructions I would have to have a printer to print a return label for free shipping. However, I don't have a working printer and asked how to handle. A different Customer Service Rep replied and offered for me to keep them and she could give me a refund of half the amount. I honestly don't have anyone who wears a size 8, so I can't sell or gift them to anyone else. I wonder if you could send a return label to me, so I can return them. I am so disappointed they won't work for me, as I have not been able to find a slipper that works and have been looking over a year. I absolutely LOVE these, but that roping - with no give - causes the swelling to be extremely bad. Please advise a solution. PS: I did review your site and love all of your products and have told many of my friends to check it out, as you have awesome offerings. These bedroom slippers are beautiful and so nice and your people are great! Celina Branton, 101 Jones Avenue, Calhoun, GA 30701 706-270-3845