Ordered 4 items as Christmas presents. Order goes through, money leaves my account. When parcel arrives it only contains 2 items and when I email to inquire I was told that the other items were out of stock and I would be refunded. Items being out of stock even though a website says it's available is fine, and happens from time to time. But surely that was noticed when packing the order and an email could have been sent with my money refunded. It should not be on the customer to chase these things down. Very disappointing experience and makes me unlikely to use your company again. The reason it's a 2 star review instead of a 1, is that the items that did arrive were of a good quality and the person who processed my refund after inquiring did so efficiently and was apologetic