David Mclellan
WORST CAR BUYING EXPERIENCE IVE HAD TO DATE. Everything started off as normal, had a look around, to be honest none of the salesmen were too pushy. We decided to come back the next day. Upon arrival, greeted by the receptionist, told them we knew what car we wanted and they assigned us John as ours salesman. To be fair to John he had patience with us when buying the car. The 1st car we wanted was nice, but inside looked very abused, scratches etc. John got us another, similar car. The car was brought over by John from the valetters, the car was stinking of dog and had a rip on the seat but we were assured the smell would be gone and seat fixed by the time we came back for it. So we were to collect the car on Monday the 21st December at 5pm only to be phoned by receptionost at 3.20pm and told the tear on the seat had still to be fixed!!!! I had asked to speak with the salesman, he was to phone me back, hours pass, numerous calls to the branch but finally a call back from John. After he assured me it would be 2 days max for the seat repair, I thought, fine we can live with that. The morning of the 23rd Dec, we sold our own car to we buy any car so we had no transport to get to Hillington. Arranged a lift to get there, at agreed time of 5 pm again, everything went fine, best part of 2 hours pass before we had to sign any paper work and then where prompted to pay, our agreed deposit of nearly £6000. We were told the car was getting dropped round the front by the boy who had took our deposit etc. Boy comes back and says there's no petrol in it, someone's away to fuel it. Another hour nearly passes before we get the keys, petrol stations 2 mins away? Anyway we get in the car, drive to IKEA, 2 mins away, before I got to IKEA the smell of dog hit me like a ton a bricks, absolutely disgusting! We drive back, and tell the front desk we aren't taking it for obvious reasons! They all agree. Bearing in mind, we have no transport with us as we had sold the car earlier. We have to arrange a lift and wait 40 mins in the freezing cold for that to arrive. Phone calls, emails, every day to sort the problem and get my money back has been nothing short of farcical. So 6 days later, with no car and £6000 out our bank we are still waiting on a refund, I was assured the money would be in my bank by today, but you guessed it....no money in my account. No ones interested to sort the problem out. Total Shambles!! AVOID PETER VARDY LIKE THE PLAGUE!!!!
3 years ago
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