Peter Vardy experience – February 2021: Viewed car on Saturday 6 February. There was a cigarette burn in the driver’s seat, but other than that we were happy with the car. The salesperson told us that if they could hold on to the car, they would repair the burn mark. So, we agreed the sale and agreed we would pick up the car the following Saturday – 13 Feb. I was then handed over to the Handover Team. They emailed me the invoice then phoned me and asked me to pay the full balance by bank transfer at least 24 hours before picking up the car – and to contact them as soon as I paid so they could send me a receipt of the money. I paid the full balance on Wednesday 10th February and immediately emailed the Handover Team informing them I had paid and asking them to confirm receipt and confirm that the car would be ready for collection on Saturday 13th Feb. No reply to my email. Early evening of Thursday 11th Feb, when I had still heard nothing, I contacted my original salesperson asking for this confirmation. Soon after I got a phone call from the Handover Team saying they had got my email and would respond. Through Friday I still got no reply. I eventually had to phone early evening on Friday 12th – and was told verbally – yes they had received the money and yes the car would be ready. But I still had no written email confirmation of receipt of the money from Peter Vardy. Saturday 13th – went to the Peter Vardy Carz Showroom at Hillington to pick up the car. They quickly brought us the car and the papers and sent us on our way. The points of concern: • The burn to the drivers’ seat had not been touched. (They told me they had been unable to get it done and that they would phone me in the next couple of days to get it arranged. Why did they hold on to the car for a week – only to inform me when I picked it up that they hadn’t done the job that they were holding onto it to do?) • In the papers there was no confirmation of the road tax having been sorted. I had to ask them to go and get me that. • In the papers, they was still no confirmation of receipt of my payment. I had to ask them to go and get me that. • In the papers, there was no confirmation of when the car’s MOT was due. They simply told me I’d have to go onto the DVLA website and find that out for myself. Two days later we did get a phone call from Peter Vardy to say that the upholsterer who would fix the driver’s seat would phone us either Wednesday 17th or Friday 19th February to arrange to sort it. There was no phone call on Wednesday 17th or Friday 19th February. On Monday 22nd February we phoned Peter Vardy to ask what was happening regarding the repair. They said they would look into it and phone us back within the hour. No phone call received. Later on Monday 22nd February my wife left a voicemail on our salespersons phone to say that nothing had happened regarding the cigarette burn repair. No reply. On Tuesday 23rd February, I texted the salesperson explaining about the repair not having been carried out. No reply. Now we have given up with Peter Vardy. We actually wanted to use Peter Vardy because we thought they were a good, honourable company. Unfortunately, for us, it seems they are the epitome of a car sales company that promise you the earth prior to purchase, and then refuse to answer your calls once they have received your money. The whole process has been stressful, difficult and disappointing – and we still have a seat with a cigarette burn that Peter Vardy have no interest in rectifying, though they promised they would. Sadly, I cannot recommend them.