I sent the below email two days ago to three of your staff with yet no reply. Good afternoon gents, Happy to say that i collected the car from Peter Vardy Kirkcaldy on Saturday. However, there are a some points that i require your assistance with; 1. Only 1 key issued with the car, can you please send through second one. 2. Please send through copy of the CCP standard tyre Ins 12 mnth plan. 3. Please send through copy of Peter Vardy warranty for the car. 4. Please send through copy of the 114 point check carried out on the car before purchase. 5. Autoglym lifeshine, was not carried out. Please see photos attached. I would not expect to pay £299 for this additional services and the car being in the condition that i received it. The body work looks like it has been wiped down with a wet dirty cloth, it feels rough and there it is not smooth and shiny as would be expected if it had been treated. This was commented on even by the gent at Peter Vardy Kirkcaldy who handed my the keys. There is green mould around the windows and at the bottom of the front windscreen under the bonnet. There are leaves under the bonnet and at the bottom of the radiator. The drivers dashboard looks like it has been wiped with a wet dirty cloth. I was advised that this service was for inside and outside the car. Please advise if you shall arrange for the service to be carried out at Peter Vardy Kirkcaldy or I shall be refunded the £299. 6. The copy of the “used non-qualifying vehicle invoice” that came with the car is addressed to Motonovo fiancé?? Please re-issue in my name. At the bottom of the invoice it states that I have paid £10165 and that Motonovo Finance shall pay £7515.99. This is not correct, as I paid the full value of the purchase as a cash sale for £17,680.99. Please change this information when you issue the new invoice. 8. As discussed with you last week, I received through the post last week, a hire purchase agreement from Motonovo. This is not required, as I paid the full value of the purchase as a cash sale for £17,680.99. When I spoke with Motonovo last week they advised that they had sent the sum of £7,516 to Peter Vardy, I advised them that this was not required. When I spoke with yourself last week you advised that this was a mistake and that Peter Vardy had paid the money back to Motonovo. Talking with them today for the third time, they have still not received the sum of £7,516. Can you please urgently pay this money back to Motonovo. Can I please have a prompt reply to the points I have raised above, as the service that I have received from you gents has been excellent but as you can see I need your assistance to resolve the points mentioned.