The customer service was good I didn't feel pressured into anything, the whole team were very friendly and approachable. The only downside was that the car needed some little cosmetic repairs and I was promised that they could be repaired back to an as new standard, however when I picked the car up some of these had been overlooked which meant I had to come in with the car to review what needed done again (all of which should have been done before I was given the go ahead to pick up the car in the first place) and then told I had to come in at a later date for them to be repaired. Upon which I was told that a small chip in the paint I was promised could be fixed by the sales team could not be fixed, however a repair to fill it had been attempted. I would suggest perhaps where repairs are required communication with sales, workshop and client takes place during the sale so all parties know whats achievable and what is agreeable. If this means a longer period before collection then I am sure that customers would prefer that to repeated and unnecessary returns.
Thank You for your time
8 years ago
CARZ Glasgow has a
4.7
average rating
from
8,169
reviews
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