Reserved car on Sunday 14/3 Paid the balance on Tuesday evening . You confirmed re crippled Wednesday am. I booked a delivery online on Tuesday to arrive Friday 19/3. Lia advised me to ignore that as you needed new V5 from me on retrntion of my number plate. Then silence. I phoned 3 times on Thursday to advise receipt of V5 + I emailed also . I got no replies to calls (promised callbacks by your switchboard) no response to email either . phoned twice and emailed again before finally getting a call to say transportation would deliver on Monday- 6 days after I sent the money . I was not happy at lack of communication and poor service , even allowing for lockdown etc. Told ad more than 40 miles wouldn’t drive it to me . I was totally unaware of this restriction . I told Lis I wanted her manager to call me . Told he was on holiday till TUESDAY. No good Lia phoned back to say it’d be delivered to my home that afternoon. It was . Lovely car but valet was poor and scratch on the driver door and ding on back drivers door . Under the bonnet dead leaves in the corners . Also only 1 key handed over and no V5 . Was told both would come from HO . Again I wasn’t expecting that . I had to hand over 2 keys and V5 to you. Offer of 6 day hotel break but so far nothing has been supplied. I pointed out damage to delivery guy and took pictures , as did he. Then phoned to confirm blemishes and was told I’d get a call from Glasgow manager to confirm when repairs could be done at Seafield Edinburgh . - I’m still waiting. Also promised a printed copy of manual as apparently only online these days . My daughter has a hard copy of her 68 plate 5008. All in all not a good experience