We were pleased at first with how attentive the sales rep was however this person who first contacted us then went on holiday and we were passed onto a further 4 different members of staff, each of whom did not have any information regarding our sale and never contacted us when they said they would. We believe that this is parlty due to our sale being a cash sale and not a HP or PCP deal. We were constantly chasing them for help and information regarding our sale. We had highlighted things we wanted to be corrected before we collected the car which we were told initially wouldn't be a problem but the other staff members we dealt with had no information regarding the afore mentioned. We had informed them of a specific date we were able to collect the car and had had even transferred insurance. However, when we arrived we waitied for an hour+ before being told we couldn't collect the vehicle that day and we would hear from the team first thing the following morning and receive a video of the repairs. We were never contacted nor received any video. We then attended Peter Vardy Hillington to express our concerns and ask why we hadnt been contacted or received a video. We were then t made out as liars and were told we weren't told we would be contacted first thing or be sent any video. Both me and my daughter were present when we were told this from one of the store managers. Fortunately team member Amy picked up our sale and went above and beyond to ensure that everything was dealt with and even delivered the car to us herself after her shift. Amy is the only reason our sale went to completion as we were prepared to reject the car based on poor customer service upto this point. Thank you Amy.