I hate leaving negative reviews but it’s with regret my experience with Peter Vardy Glasgow hasn’t been positive and my patience is running thin. I saw the car online just over two weeks ago, and was dealing with Ross for online sales, who has overall been excellent to deal with. Unfortunately nothing has gone smoothly though. On March 15th I put a deposit on the car and applied for finance and paperwork sent through to me on Wednesday, which I signed right away. I was told finance was all in place and they were just waiting on the finance company to release the funds. When I called the finance company to find out what the delay was, they said the dealer had not sent the paperwork (invoice) through. I called the dealer, they said they’d send it. A few days passed, I called and the dealer still hadn’t sent the paperwork. I called and spoke with the manager, but never heard back from him. I went back and forth between the lender and dealer several times, and it wasn’t until the lender said “why is no one from the dealership calling us to sort this out”. In the end, I decided to cancel the purchase. I contacted another dealer and asked how long an average sale takes from selection to delivery, they said three maybe four days at most. Anyway, that seemed to get things moving, Ross chased it and got it all sorted. A week later, paperwork is received, funds have been released and it’s all done. Great. To their credit, I did receive an apology for the delay and inconvenience, but it was Ross apologising for a mistake at the dealership. Because of the issues, I was assured they’d “make delivery a priority”. Well that was Monday. It’s now Saturday and not only am I still waiting to take delivery, I am just waiting for any correspondence regarding delivery. Granted, the car is in Glasgow and I’m in the Midlands, but a week has passed, and no correspondence. Aside from purchasing a home, a car is a pretty big purchase, so you’d expect at the very least some regular communication. Nothing. I am the one constantly chasing everything. I have called three times to enquire and I’m just told, “we put the request in to the transport company but haven’t heard back from them”. I asked them to try and find out, and the response was “well, I’d imagine it will be with you sometime next week”. That inspires absolutely no confidence, and the lack of customer service is beyond disappointing. I can’t in good conscience recommend Peter Vardy to prospective customers. I am still waiting for the car that I purchased two weeks ago, and an update and some communication would go a long way. Delivery of the car I’ve purchased would be even better. As an update... I did receive a call from Peter Vardy after leaving this review with a sincere apology and an update, including the delivery date when I can expect my vehicle. Thank you to those who have tried to make the situation right.