Wendy Sneddon
the sales staff were quite good as they help to keep my daughter amused for the four hour wait i had. i knew i would have to wait as i did not have an appointment. One was made for me for saturday which i was not told about and would not have been able to attend. I had phoned to say i had my document and was told just to go through by the salesman that sold me the car online. He had omitted tell Glasgow the car was to go to Dundee and had assumed i would go to Glasgow. I had phoned previously but no one phoned me back. i was told to phone my salesman Adam MIlne. I was half way to Glasgow when i got a phone call and they were very busy and i could wait until monday when the car would eventually get to Dundee. I was told that i would have to wait and i said that was fine. I was wanting the car so i could drive it before i used it for work. I got there and waited and waited and waited. the handover girl about 4 ish said she had another appointment and would see me after. I still waited and just after 5.30 i asked how long i would have to wait. I was told that someone would be with me. I saw the handover girl come out a couple of times and was speaking to colleagues, she did not look over at me and went away. i was eventually called over at 6pm and told me car was in the car park and given a set of documents to sign. No v5 document no talk through the finance apart from someone coming out to ask for my driving licence. I was told to look at the car i did ask if someone would show me the lights. They did try and fix the parcel shelf which was broken. While i was waiting the handover girl drove off !!! The car was stinking of cigarettes and the cleanliness of the car was disgraceful. I had to go back into the store to get my driving licence it was now 6.45pm and i was hungry, tired and wanted home, add to that a 8 year old that was tired and hungry too. I drove out the lot not really knowing how to drive the car i nearly drove into oncoming traffic. I had to go into a garage to get petrol and i was a good job i did because i probably wouldn't have had enough to get back to Tayport in fife. I went into the Carz store in Dundee and was told someone would call me back. Heard that before !! Someone did surprisingly but my phone died. I went back into Dundee store and explained my phone was dead and rushed home to wait for the call. I phoned Glasgow and was told someone would phone me back. Guess what no one did (bit of a theme going on!!) I called Dundee on monday and they said someone would call me back .NO THEY DID NOT. i waited until 6pm tonight to phone dundee and i am currently waiting on YET ANOTHER CALL BACK. There are burst seals, broken plastic step, broken parcel shelf and a valet that could have been done by Stevie Wonder ,who is blind thats how bad it was. The most serious fault was the seat belt at the back is not working, it won't stay fixed to the clip. I will be surprised if i get a reply but if i don't i will take this further. Dundee are trying to help but as i got the car from Glasgow they might not be able to as apparently they are different franchises ???
1 month ago
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CarStore Glasgow has a 4.75 average rating from 7,839 reviews

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