I came to your showroom to have a look at ideas for cars. I was met with Andrew brodie one of the sales team who was outstanding! He listened to everything I said I wanted. Picked up on any reservations I had and found the car I had described to a T! He was friendly laid back and did not push. He has been in touch since and has been a credit to your store. Unfortunately I cannot say the same for the second part of my experience. I was contacted a couple days later to make my deposit payment and complete the necessary paperwork that was needed via email. This was fine and completed however I had a few queries on paperwork and called back in this day I was told on 3 occasions someone would be in contact within 30 mins after 4 hours I finally got hold of a different person which would have been third person I would have spoken to in the one evening who could answer my queries. It was agreed I could collect the car on Monday to allow time for finance to be arranged. I went about organising everything for this and was called a number of times on Monday again by all different people asking for paperwork to be completed over and over as people were off and it hadn't been done over the weekend. I was then contacted 1 hour before pick up to say that it had not been processed in time and would have to delay this. This then left with having to arrange insurance on my current car and hassle of making myself available again for appointment. The second part of the experience was nothing short of appalling. I lost count of the number of agents I spoke to, didn't get called back when I was told I would, paperwork was not completed on time and I got poor excuses that did not cover the fact too many peoe are involved but no one actually doing the work. On this occasion Andrew was able to convince me to continue with my purchase however I could imagine that this part of your process will lose you custom and not allow for people to be promoting you in the manner you would hope. I honestly believe that if the one agent was to deal with it you would find a much more streamlined process and not let down your high standards that are very clear from the showroom.