I have recently bought a Kia ceed and was impressed with the service I received. Craig was very attentive and was able to provide me with exactly what I was looking for in a car. I felt very relaxed while Craig was helping however when my car was passed to the handover team the process became frustrating. It was very difficult to get in contact with them when my car was delayed in being ready to collect and then again when it was delayed in being delivered the next day. This is the only thing I feel that let the service down. So 5 stars for Craig and 3 stars for the handover team.