John William Middlemiss
Arrived to collect a vehicle on Saturday 24th April that was purchased, by cash, two weeks previously. Arrived at 10:00 am for the appointment. Finally sat down with a lady from the handover team at 11:30 to be told my vehicle was not ready and it could be a further two hours before it was ready. Peter Vardy paid for me to get a taxi home-well I paid and was promised it will be reimbursed. The vehicle finally arrived at my door at 17:20 that evening-just as well I didn't elect to await the vehicle. I accept that "someone else" was to blame but as far as I am concerned it is a Peter Vardy issue. To prevent this happening in the future I would respectfully suggest that vehicles being collected are checked the previous evening to make sure they are ready for collection. If they are not it only takes a phone call to the customer advising them that the collection will be delayed. They will not be happy but at least they wouldn't have spent money attending the showroom for collection when the vehicle wasn't ready. I advised the lady who delivered the vehicle that the cargo net for the boot and the vehicle manual were not included and she advised that she would speak with Grace McKinnon who was our Sales Adviser. Grace, probably at her own expense, sent over a bottle of wine for the problems we encountered.
1 month ago
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CarStore Glasgow has a 4.74 average rating from 7,942 reviews

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