Callum Urquhart
Horrible experience at the Hillington branch, handover team incompetent and lazy. I had enquired about the car through the Aberdeen office, was dealing with a Val who was very helpful and quick to respond to any queries, unfortunately the same can’t be said for the hand over team at Hillington. The handover team got in contact with me to let me know that they now had all the information they needed to proceed in the handover process, there was an issue with sending some documents over electronically so we agreed that I would come in and sign them, which was fine as I work in Glasgow so wasn’t a major inconvenience. I was then booked in for picking up my car on Friday 23rd, again all good and I was happy with the service I had received so far. Then things started taking a turn for the worse, I received a call on Friday around 13:00 saying that I wouldn’t be able to pick my car up as a engine light had came on even though it had apparently had all its checks prior to that. I asked that the handover team keep me updated with what’s happening and requested that they call me Saturday to do so. I didn’t receive a single phone call over the weekend. I called Monday to see what was happening and when finally getting through they couldn’t give me an update apart from it’s at BMW. Bare in mind this is a car I was about to pay 360 pound a month for so I really need some more information, or if they didn’t have that just the courtesy of a phone call. On the Monday I again requested that they call me back to give me an update the next day, again no call back. So I had to take the time to chase them up, and as it turns out I had to do that again and again because this went on the entire week, on the Thursday night I got a phone call from what I can only guess was the hand over team who then passed me through to the reception desk once I answered the phone without saying a word then when they tried to put me back through they were apparently on the phone. The response or lack of I was getting from the handover team was extremely disappointing and I had lost any hope of having a sensible conversation with any of them. When I finally received a call from the handover team on Friday they told me that the car was ready, no real explanation of why it had to be in the BMW garage for a full week which I also requested but because I was tired of having to push them to do their own jobs I didn’t press the matter any further. I asked if I could get booked in that evening to pick the car up and was told they were fully booked and couldn’t fit me in, again disappointing as they were aware of the situation they had put me in through the week. Anyway we agreed that I would come in Saturday morning to pick the car up which turned out to be a total disaster as well. When arriving I was told that they had spelt my name wrong on some documents, even though they took my drivers licence with them when preparing them and had my email address on the forms spelt correctly. The car was brought to the front of the car park so I could see it as I hadn’t yet and when looking at it I could see the car was not clean inside or out, I was then asked if I was booked in to pick my car up yet, confused I asked if he was joking and told him about the situation and to his credit he seemed to get things sorted out pretty quickly from there (this was an Alan from the showroom). Not entirely sure what could have happened here, surely the handover team wouldn’t book me in and not tell the garage to prepare the car? This is an example of the incompetence I mentioned above. I was also meant to get car mats which were no where to be seen and on further inspection when I got home I found that the front lower light is popping out it’s bracket (see photos attached), not sure how this got past your stringent checks but can you please have someone contact me to discuss ASAP. Overall the experience was really poor and I will certainly not be returning.
1 month ago
Read CarStore Glasgow Reviews
CarStore Glasgow has a 4.74 average rating from 7,942 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial