On the Saturday when I chose my car I had a really good experience, everyone was pleasant and helpful. But that’s when the good experience ended. Once I signed the papers it went completely downhill. I’m still chasing for someone to call me back as I didn’t get the SD card I need for the car sat nav. The car clearly hadn’t went through the quality check it was meant to with overspray of paint on the car, masking tape left on it, stains on the inside of the car and white polish stains. The after sales lady told me she wouldn’t trust the Valeters to clean a cup when we voiced our annoyance. Not great. Also only got a call 1 hour before I was due to collect the car asking for my settlement statement to pay my finance off on the car I was trading in. Then I arrived on time and waited over an hour before I could proceed as they said I couldn’t take the car without the finance paid (I was panicking as I had already changed my insurance over on the advice of the staff before I arrived). I was asked to pay £400 (I was given no prior warning to this after I paid £100 on the Saturday) and told I couldn’t leave with the car unless I paid it. I didn’t have the right bank card to pay so had to have someone emergency transfer the money to me (again as I had already changed the insurance) - what should have been a quick and simple handover took over 2hrs and by the end I was just glad to be out of there and thought I would deal with all the mess ups later. I had to chase to arrange to pick up the car and now I’m still chasing around the SD card and the guarantee on the paint work. I’m just so utterly disappointed that my nice experience was turned sour and my will most likely never use Peter Vardy again (after recommending to people based on the Saturday experience - I’ll make sure they know not to bother now). It feels like you guys have no clue what you are doing, nor do you seem to care and clearly are not bothered about future business either. Good experience well and truly ruined.