Dreadful handover experience .... never again. Booked in for 11am, I advised that I had a meeting at 1pm so needed prompt attention. After several times of asking I finally got in front of someone around 11.30. Then I'm told the car has only one key ! I inspect the car and the refurbished wheels are a mess and covered in overspray. Ended up having to leave at 12 noon with NO paperwork, 1 key and a not so nicely prepared car for £33,000 ! Worst car purchase experience I've ever had. What's the point of being given a handover time and then being told that the paperwork was still to be done ? Whoever made a mess of the wheels deserves to be sacked because fitting them back onto such an expensive car in that state is not acceptable and reflects the standard of their work. Your mission statement that the customer's happiness is more important than selling a car certainly did not apply with this transaction. Needless to say I'm not impressed.