Chris Mitchell & Nick Healy were fantastic best thing about the whole experience was dealing with these men but unfortunately my experience was not great. I had originally bought a car that shouldn’t have been sold to me in the condition it was. Clutch was slipping, warning light was on and car was in limp mode & the brakes were extremely worn. I am fortunate enough that I was able to hand the car back and found another car and I am greateful that I was near enough price matched on this car but this said this was not easy to do and consisted of many phone calls the majority were never returned. I would like to say this was the worst of my experience but sadly not, after we agreed on a deal on said car I was promised I would be able to test drive it before signing for it ( as car had a flat battery I couldn’t test it when I was in to change cars) A few days later I was booked into pick it up I requested a test drive and a member of the team went and checked if that would be ok came back and said the car was ready so a test drive would be no problem. My partner went to test drive the car at the agreed time only to be waiting around for an hour ( apparently they didnt have the keys or know where the car was) long story short the car was still sitting with a flat battery. My partner wasted 3 hours of his day and had to reschedule meets at his work for this due to no communication in the company. Luckily Nick sorted the car out for me while Chris was on holiday and he made sure the car was ready for me to collect the next day. Handover day comes and once again I was waiting over 2 hours past my appointment time due to an issue with the finance which I would have expected this to be all fine and checked prior to collection especially now it’s done online and I had done it the day before. Over all I am disappointed with my experience. Yes I do feel that I was treated well in the fact the car was changed and I am very happy with the car I have but the amount of time wasted in and out of the showroom and lack of communication was not great.