Excellent in-person experience of this store, the agents that dealt with us and happy with the process of purchasing our car which we are also very happy with. Unfortunate that the car we initially wanted to view and test drive was in no state to drive even though I had called ahead to book the test drive. By the time the car was ready a few days later it had already sold to another customer in a different branch the morning before we went in to view it. It seems there isn't much communication between the various departments to ensure that the sales team in-store knows that a customer has booked to view a car to ensure that it's ready when they arrive. As it happens we were helped to find a car that also suited our needs and happy with our purchase, just not the car we had initially inquired about.