My experience started really positive. (even though I never wanted to be their in the first place as the wife wanted a new car) Salesman (Jamie) was good I liked his style - very informative not pushy laid the facts out clearly to see and allowed us to make our own mind up on what we wanted and what we didn't, we were happy to proceed with an application and go home awaiting a decision on finance. Call came back that night saying finance accepted and we can proceed with Test Drive and then sign final documents. This is when it turned into a nightmare - multiple contracts with wrong information including type of car we were buying - car value being wrong - car deposit being wrong - car incentives being wrong. Started to lose the will to live something that should have taken 30 mins took well over two hours, was going to cancel agreement when I called in one of the sales "floor managers Ian" forgot to hang phone up properly and broadcasted to me his real concern of me cancelling "Mate he's just cancelled on you" was the cry. Finally spoke to James I think the main floor manager - came on with a total understanding of what problem I had and named them off as if he conducted the issues himself (which he didn't) gave me a resolution and the deal was back on again. Also don't like that fact you have to give details every time you enter building are are coloured coded with a lanyard so salesmen know who is fair game to approach Props to - Jamie (although unsure if he was at fault with paperwork as someone was and nobody has answered this yet - you can't fix something if no responsibility is taken) - Graham in finance as he had to run around crazy fixing others mistakes - Ian for making me even more annoyed (Sort yourself out) - James for fixing issues and making sure I was incentivised as an apology Also to the girls in the office they were great and have no complaints but would suggest not letting issues like that happen in the first place the CarStore has so much potential to be better than most Including "Arnold Shark"