The finance was messed from the start causing a second credit check being ran for the correct pcp agreement. Additional products added that weren’t agreed also causing the need to have the previous finance cancelled for a new quote. Spent hours chasing the handover and sales team for nobody to call me back- still clueless if the 1st finance has been unwound or not! Original experience with sales advisor was fine- nice enough and all the gimmicks really help!! I’d take no frills or fuss for straightforward transparency and accuracy any day. I’m heavily pregnant and to make call after call has caused so much stress and frustration with little empathy or urgency to get this resolved. 2 calls made today with messages left…. Still waiting- very disappointing overall.