Worst customer experience I have ever had. Firstly they never bothered paying yje settlement on my part exchange. So I had the settlement come out my bank account putting me in my overdraft(fines accrued) and causing harm to my credit score. During the sale I paid a deposit of £100 that wasnt deducted from my sale and they charged £490 for road tax when I informed them that it should be £155. Once they finally owned up to this they asked me what my account no was for the refund. But instead they decided to refund it to my old finance company!!!! I expected an apology and something in the way of compensation. Instead their "Guest experience manager" called me and was extremely rude and told me it wasn't their problem and that they would not be paying me back what I was owed. I am speechless. I have never experienced anything like it. A shambles from start to finish. I will now need to pass the details on to a small claims solicitor friend to chase monies. Avoid this place at all costs.