I purchased a Vauxhall Corsa from you on 31 August 2015. When I corrected this car it was confirmed that the road tax was to fun to September or I would collect the car a different day. When I collected my car Reg DU15WZF, the road tax was not correct and I was advised a cheque was to be arranged. It took me around 5 calls to arrange the time when I was to collect my car as your staff would not call me at the arranged time on the number I had advised I could be contacted. Once I collected my car, I then had to wait over 2 weeks for the cheque and having me chase this up numerous times. Throughout these 2 weeks I had received numerous calls from various departments within your office for a man called Declan, this person I presume was purchasing a car from you and no matter how many time I told your callers that my number was not his I received around 12 calls. I also received a text from black horse finance with a finance number that was not mine. I feel that this as a breach of data protection as this man Declan must have my phone numbers on his confirmation which I a very unhappy about. I have also had to chase up the holiday voucher of £150 that was offered as part of this sale which I received over 3 weeks later. As i always purchase my holidays via a travel agent this voucher is not worth the paper it is written on and I feel that this is miss-selling. I await your response.
9 years ago
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