The shopping experience was made much better by the manner in which this is done and the welcome given to the customers. My problem was that I had paid £40 for petrol - part of PV Carstore policy. I did not check the tank guage when I picked my car up, and a way down the highway realised that the tank level warning light was flashing and I urgently needed petrol. I had to find a station to fill at and ended up putting £55 into the tank to fill it. This was not acceptable. I phoned Peter Vardy the following day to complain and was promised a refund - this has not come yet - a week later.