Overall, I would say my experience was good, as I did enjoy it and I love my new car. However, there have been a few things that needed to be sorted out and these are as follows: - 1) Spare wheel tool kit was missing and had to be replaced. 2) Aerial was missing and had to be replaced. 3) The mileage had mysteriously gone up by 22 miles between me buying the car and picking it up. 4) The Platinum Protection did not appear to have been applied inside the car, as the seats could easily absorb water, rather than repelling as it should. I now need to arrange to go back in and have it applied (again). 5) I have seen the same type of car much cheaper with a lower mileage elsewhere, but the Price Promise only covered a 50 mile radius.