Website gives option to get a value of your current car. This is misleading as Peter Vardy clearly have no intention of giving an online quote. On the morning of my visit I was sent a video, with the accompanying email stating that this was so much better than photos to see the car. Well, I saw less of the car in the video than I did on the website, and just too much of a salesman that I was going to spend 3 long hours with later that day. Three hours. That's right, three hours I spent at the showroom, having started work at 6am and popping in after my shift. So much of that time was needless faffing about looking at my car, moving my car, moving my car again for the "valuation team". Looking at the car I was interested in, it was in the showroom, far from any exit, so that car was moved, it was moved again, and again until eventually I got to drive it. You knew I was coming, have the car ready. Price confusion - one price on the website another in the showroom and another on the store computer. Not too sure if this is simply a ploy to make the buyer think they are getting a better deal. This just perpetuates the used car salesman stereotype. Which is unfortunate, as the premises are nice and inviting, the staff at the entrance are helpful there is just no need for salesmen gimmicks, the hard sell of products I stated from the outset I did not want and the long drawn out process it wound up being. I was very relieved when it was all over. Shame, you have more than enough staff there to make the process a swift one.