Too many people talking at you as you walk in and you get given a name tag thing that you have to wear so the sales people know if you're there to buy or browse. Oh and they all seem to have memorised the one phrase - "customer experience" - which they keep repeating throughout the entire conversation. It's all a bit too cheesy for my liking. The day I went to pick my car up I noticed that it had not been cleaned, a break light was out, there was an issue with the tyre pressure and the paper work hadn't been done properly. Had to hang around while they sorted paper work and told I would have to bring car back for a valet. Took car back following weekend to be cleaned and was told that there was no one around to do it as service area closes at 12. Small things but they add up to a very frustrating experience. They need to invest more in customer service because my "customer experience" wasn't that great.