The initial introduction and review of the cars available within our range was very professional and personal, however once I had purchased the car the aftercare was not what I would have expected. I bought the car on the Sunday during which I highlighted four issues that required to be repaired before I collected and paid for the car. I received a phone call on the Monday confirming that the car could be collected on the Tuesday afternoon which was fine. I asked if the repairs had been carried out and was informed that if the aftercare team were calling me then the workshops would have been completed the work. When I arrived on the Tuesday the car was down at Ford to obtain the code for the radio. The gentleman dealing with me suggested that we complete the sale as the car would be returning soon, which was unusual but fine. We duly completed the paperwork and I paid for the car in good faith that the repairs had been completed. Unfortunately much to my dismay the 3 of the repairs had not been completed which was very frustrating as I had paid for the car and it was not in the condition I had expected. The gentleman dealing with me was rightly embarrassed and said they would be in touch with me to complete the repairs. I was subsequently contacted and told that the first available slot was seven days later which meant me travelling from BIshopbriggs to Hillington twice more to drop the car off and collect it the following day. There were no courtesy cars available or drivers to drop off the car at my home address. In summary not the best aftercare service I have received.
8 years ago
CARZ Glasgow has a
4.7
average rating
from
8,169
reviews
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