Courteous, friendly service. One cause of anxiety about the purchase, however, was that a scrape on a front lamp lens was not brought to our attention before we bought the car. I should have been given the opportunity to change my mind about the purchase in this light if I had so wished. A second worry is that driving the Focus is unlike driving an older car such as the Skoda, particularly when using the clutch and throttle. Gear changing often produces juddering and stalling; a smooth gear change can be elusive. Our teenage daughter is having greatest difficulty; she has stalled repeatedly on a hill among traffic, which can obviously be dangerous. But we all find a smooth gear change can be elusive I am also concerned about possible damage to the clutch. We had a run in the car before we bought it; but these difficulties became more obvious with use. It would have been helpful if you had warned us of possible difficulty and explained how to get the better of them. Is there anything you can tell us now about how to overcome them? One question raised by all of this is whether we could trade the car back to you, and buy an older model. If so, could you put a figure on its trade-in value, please? We would be extremely grateful. Two more points. One is that you told us that there was an emergency wheel in the boot, but there wasn't, and you didn't check. (There is only a 'kit' of some sort of glue.) The other is that we had to ask for a manual, and were offered a photocopy (which would have been bulky, and awkward to use) before a copy was found for us. We appreciated your manner and general helpfulness, and I've increased your 'mark' as you requested. But we hope you will understand our anxieties. Every good wish.