Customer experience plummeted after finalising the deal with the sale advisor. Salesman was faultless then on collection the experience wasn't great at all. Handover wasn't great at compared to other garage purchases. There was also a complete breach of the Data Protection Act by sharing customers details to 3rd parties including Peter Vardy direct marketing. Due to the paperwork printed, they present you with this document with these boxes ticked to opt in already on their system. I received a sales event promotion to buy a new car 6 days after buying one... After unsubscribing I still received emails, along with receiving a phone call from a third party asking if I would like to claim a gift as I had recently purchased a car. I had to wait two weeks for replacement car badges that were removed (and binned) from the purchased car to repair some rust blisters that were present. The body shop manager also acknowledged a ding and chip that would be rectified and this wasn't, there is also a fist sized area on the rear bumper where the body shop have machine buffed through the paint! I've also had to replace a fog light unit that was clearly dodgy and fit a boot liner that was marked down on a service invoice as being fitted but nothing there. The net promoter score (this survey) is also false, they request 5 star reviews as this effects the salesman's performance and not actually the overall as it states. After leaving an initial poor review I was asked to consider this as it effected his performance. That's fair enough as his performance was fine however the overall is the one that counts and this is the one that slipped. It's an honest review and everyone will have a mixed bag of experiences. Luck of the draw and all that. All in all, I'll not be back and I'll be avoiding any PV franchise going forward.