The purchasing experience at Peter Vardy is really good. Our salesman, Bobby, was great. very attentive and knowledgeable and worked really hard to find us a suitable car. The car we decided to purchase was not on site and had to be delivered to site to allow us to view and test drive and all was good. It was at the hand-over where things started to go wrong. We arrived at the branch at 7pm as agreed but were left alone until 7.30pm before we were approached and introduced to the person who would be doing the hand-over. Whilst going through all of the electronic signatures etc an issue arose which meant the girl helping us had to go off and seek assistance, this was at roughly 7.50pm (very close to closing time). We sat until 8.20pm when I had to approach another member of staff to see if they could find out what the problem was. A couple of minutes later the Business Manager came out and advised the reason for the delay was due to an audit by the finance company. As it turns out, 1 out of every 100 finance agreements has to be manually checked and we were the unlucky 1 out of 100. The manager advised that the finance company closes at 7pm and that we would not be able to collect the car that evening but he did arrange for the car to be delivered the following morning once the audit had been done, which it duly was. My annoyance at this is the waiting around like a complete lemon for an hour in total and also, why arrange appointments for hand-over at a time when the finance company is closed knowing full well that this situation may arise. This is what soured the experience with Peter Vardy hence the reason for not awarding a five star review. This is the second car I have purchased from the Motor Store and may very well be the last.