When I purchased my car I waited over 1 week for a phone call to come through regarding my hand over. This then led to myself visiting the store 3 times and calling 9 over a week only to be told that my car was not fit for sale. This came a little late as you had sold it to me already. I was then told that I would receive a list of cars that you were willing to discount that met my requirements. This email never came and when I went to my appointment the next morning the sales person had taken a new customer and left me waiting for 45 minutes before a different sales person took over. This new sales person was brilliant and sorted me out with a different car from a different showroom, brought it down everything was good. Once again until handover time, the handover team did not call and then for 4 days had no information on when my car would be ready. When I said for a second time that I would come in to the store for a refund they said I could pick the car up. When I arrived for my appointment I was 2 and a half hours at handover because the paperwork for the car was wrong no fault of my own but I was left for 2 hours whilst the member of staff dealing my handover dealt with a new handover in it's entirety. Once I had my car I assumed that would be the end of the ordeal. I was wrong somehow the car had passed all 114 points of your check but still had a stereo that wasn't working and broken clips on the parcel shelf. I have now been into the store twice to attempt to have these issues resolved the staff have told me that they have taken details from my car to retrieve a stereo code but have glossed over the broken clips. I was also told that I would be contacted with the code for the stereo and even when writing this review I do not have it. Overall I have had a terrible experience the worst that I can ever recall. Except from that 1 wonderful sales assistant who's name was Barry, I would like to thank him for going above and beyond. However I think that everything else was unacceptable this is even after 2 different points of compensation have been given to me. When one problem is solved (I use the word loosely) an other begins.