Despite being advised it was a one previous owner trade in, I subsequently found out (after 5 phone calls) that it was a Trade Dealers vehicle - possibly one of the salesmen s car and there was no service log book nor owners manual available and therefore no way if establishing the true milage of the vehicle. The Hillington branch took over a week to locate the MOT certificate that their own test centre had completed. They finally posted out an aftermarket service log book - bizarrely someone thought it appropriate to use the 'first service' section to log the date and claimed milage when they MOT'd the vehicle. They didn't even manage to do that properly as the first two digits they wrote were 42 when, if the milage is accurate, it should have been 24, they just wrote 24 over the 42 - that's not going to inspire confidence in any prospective purchaser when I sell the vehicle. In total I spoke to 4 members of staff over a 10/11 day period before it was confirmed that it was a Trade vehicle. On at least two occasions I called requesting to speak to a specific person, I was told they were currently unavailable but they would call me back but they didn't. This is one of the worst customer experiences I have had - from any business!