Okay to start with, the sales person Alan Mcmillan was good on his part as he did well to introduce the car to me and accomodate my requests. I eventually went on to purchase a 2013 Volvo V40 cross country lux from them with requests for the car to be cleaned up when collected. There were minor scratches at the back of the car (probably due to dog scratches) which I pointed out to them and I was promised that it would get cleaned, polished and fixed up before delivery. I deducted that the previous owner must have been a dog owner as the car also had the smell of a dog's prescence. My girlfriend and I also found traces of dog fur in the car boot and between the seats which supports our guesses. Alan also agreed that there might have been a dog in the car, and the previous owner had a dog. I was still keen in getting the car provided Peter Vardy would clean up the car and get rid of the scratches at the back of the car as much as possible. Alan assured me that it would be polished and it'll look "as good as new". I was actually reluctant to make a payment before having them cleaned it up, however after much reassurance I agreed. I also requested the car to be delivered to my address and they were more than happy to do so for me. But little did I know....getting them to deliver my car to my address which is no more than 3 miles away would resulted in me getting the bad end of the deal. I was promised "a full tank" on arrival of the car as a payment of £40 had to be made before hand to the for filling your tank for you. However, when the car arrived, Alan was quick to leave and did not even wait for me to do any checks on the car. When I got into the car and turned the engine on, he had already left. However the fuel was only 1/3 full. I was baffled and felt cheated. Such a renowned company but having such poor standards of customer care post sales makes me lose my confidence in Peter Vardy. I immediately phoned Alan about this and he told me that was what £40 of diesel gets me. However, I have recently refilled my fuel for the first time and I experimented filling my tank with £40 worth of fuel. Guess what. £40 worth of diesel managed to filled my tank from 1/8 to full. So, £40 worth of fuel my ass Peter Vardy. Such scammers and cheats should not be allowed in the sales business. Oh and as for the cleanliness of the car, dog fur still present, smell still present, scratches still visible like nothing was done. All i can say is, Peter Vardy takes your money and run. I'd suggest everyone to run before they do from you (with your money that is...). Now I'm just worried that the extra 2 years warranty I purposefully bought with confidence on top of my car wouldn't hold up too if something would happen. [POST INCIDENT Review] My complaint went through and I am please to say that Peter Vardy has helped resolve this issue in a professional manner. They apologised for the experienced and refunded the £40 fuel I paid initially. Alan Mcmillian personally came to pick up my car and made sure a valet was done for the car again. He also made sure I was happy and please with the outcome before leaving. I'm thankful and glad how this all turned out eventually and I would definitely now recommend Peter Vardy to others.