1. When we agreed the sale the car's service book showed no service since 12/01/2016 so we asked as part of the deal if the car would be serviced, which we were told "yes". On taking delivery of the car we found the service book in that intervening week had been stamped with a service, but dated the 25th of January 2017, a month prior to the day we test drove it. On the way home from the garage with the car (a 121 mile drive) we unfortunately found that the screen washer bottle practically empty when we first used it, so whoever did BOTH the service on the 25th of January 2017 AND any pre-collection / handover checks on the 24th of February 2017 missed this vital road safety item. I have no confidence the service was actually carried out at all from this experience. 2. It took from the 19th of February to the 24th of March for someone from the AA to call me to arrange for a replacement 2nd key for the car, which was missing when we test drove the car on the 19th and agreed the sale, but which we were promised would be supplied free of charge as part of the sale. The key was still missing a week later on the 25th of February when we collected the car and paid the remaining balance of the cost for it, so it took 5 weeks in total for any progress re the missing key. I phoned the Car Superstore twice in the intervening period chasing it up but to no result till today. In the end we got fed up waiting indefinitely for Peter Vardy to produce another key for the car so once the registration documents came through, we contacted the previous owner to see if they knew of the whereabouts of either the second key or the metal tag Toyota supply with the keys with the key code on it, which is essential to obtain another key. We found out they still had both in their possession and at our own expense drove a 200 mile round trip to their address to see collect both these items instead.