My visit to the Carstore was my first visit and I was impressed by the service upon entering . The reception staff were extremely helpful and friendly and when I entered the showroom I was equally impressed. I was given a tour of the showroom by the salesman , Jamie , before being shown a number of vehicles that fitted my criteria. I was able to test drive the car that I purchased and felt that the car was what I was looking for. After a few initial problems, caused by my documents not the Carstore , the sale went through. Up until this point I was still happy with the service . On a future visit to discuss when I could pick up my new car which I had paid £2300 cash deposit for , I was disappointed to see it on the forecourt covered in sales stickers and without a sold sticker . When I collected my car the residue of the stickers was still on my car and after two subsequent washes still has traces. Since collecting my car I have had to return it as the brakes were clicking and the door strap was making a loud creaking noise .I am disappointed in this as I was ensured that the cars were all fully checked before being handed over. I feel this has changed my experience of the Carstore as an excited customer picking up a new car it did change how I felt.