Ryan who sold us the car was superb, couldn't have asked for better!! But the after sales team leaves a lot to be desired! We picked up the car on Thursday 30th march, we noticed a scratch on the front of the car and were told that there was no sd card for the sat nav and we only received a spare key! Nicola did the handover and she said that Ryan would sort it all out and be in touch as these things were part of your guarantee which was fine! On Friday 31st march, we noticed a bubble in the front tyre so rang the dealership straight away and left a message for the after sales team but got no reply! We rang the after sales team again first thing on Saturday 1st April and left another messsge to advise them of the tyre and the other issues, again, we got no reply! Ryan rang me with a a courtesy call to see how the car was and was horrified to learn the problems as he knew nothing about them! I feel that communication is not something which is key in the organisation!! Ryan did ring me back and told me not to drive the car and to bring it straight in on Monday morning as the service department do not work on a Saturday! So not only did we have an issue, we could not drive the car the whole weekend!! On Monday morning my fiancée took the car in and was told that the compressor was not working and therefore had to wait 3 1/2 hours to get a tyre changed and the scratch fixed! Who knew that you could not change a tyre the old fashioned way! Since Monday 3rd April, I have personally rang the office to ask the status of our key and the sd card and after 4 times, I received absolutely no response!! Only today 10th April have I had a response to advise that they are on order! I appreciate that you and your staff may not know exactly when the items may arrive but the fact that we received no response says to me that as soon as you sign the paperwork you are no longer a concern!! This was the second car we have bought from the car store as the first experience we had was fantastic but after this time, my goodness, it will be the last!! I am the commercial manager for a local manufacturing business working with our key customers and if I treated them the way I have been treated, I would no longer be in a job! I feel that the biggest interest the staff had was getting the car out before month end as opposed to making sure it was suitable to sell!! I can't speak highly enough of Ryan, everything he said he would do, he did but the after sales care has been quite frankly pathetic!! I look forward to hearing from you at your earliest convenience! Kind Regards Lynsey Moorhead