Was very impressed on our first visit with the layout and the staff who were all very friendly. When we came back to collect our car, exchange our old one and complete the paperwork it was a little less friendly. We were late but had called ahead but it took at least 30minutes for someone to speak to us and ended up there for nearly 2 hours. Very family friendly but still not ideal to be hanging about for that length of time. Felt the staff were less inclined to talk to you as they knew you had bought a car. The salesman that had sold us our car never even acknowledged us! The guy greeting at the front door was very friendly and most helpful - great touch. Lyndsey that did our paperwork was very thorough and a lovely girl. Will recommend as overall it was a positive experience