The carstore is beautifully laid out & the facilities are excellent. The sales staff were attentive but not annoying. However, I had to call numerous times to find out if my insurance documents had been received, each time I left my number but rarely getting a call back. I had to threaten NOT to pick up my car before I finally got a call back. When I drove my car home there was a burning smell inside the car & smoke coming out of the back. I took it back next day & was told that wax put on the underside had dripped on to the exhaust. It was rectified but I had to wait for an hour and a half for a problem that could have been avoided with a quick check before the car was handed over. Furthermore, I had a problem with the interior lights and called for advice. I was told the car could be brought in the following week. When I pointed out that I could return the car the next day I was told I would be passed to someon else. I was cut off. I called back again and was told a manager would call me back which he did. I explained the problem and he said he would check a similar car and call me back. He never did. Fortunately my husband worked out the solution so I did not need to call again. I think that the after sales could use a bit of work. If the staff are to busy to return calls you need more staff.