I purchased a car from the Hillington showroom on 24.1.18. It was an Astra design 1.0T eco flex just under a year old with 13,000 miles on the clock. It wasn’t avaliable to see in the show room that day so I put a £100 holding deposit down to secure the car until it arrived in branch. On Friday 26th January the salesman rang to me to say it had arrived and we could come to test drive it whenever it suited us we agreed to go down on the morning of the 27th. Test drove completed and was very happy with the car. The salesman Michael pointed out some scratches and assured me they would be fixed by the time I collected the car. We then arranged to pick the car up at 1pm on 29/01/18 which we were very much looking forward to. After arranging baby sitters, time off work and paying £119 upfront for my insurance to be changed over to the new car from 1pm that day. I received a phone call from the store at 12.20pm as I was leaving to come to the branch to say that there was marks on the car and they could not let it be collected to day. This is completely understandable as I would rather not be collecting a car with marks on it however a little more notice would of been nice. I had to ring my insurance to cancel the Change and they refunded me £104 as it included a non refundable £15 admin fee. The salesman himself rang me and apologised stating that there were now dents on the roof (which were not there when I seen the car) and we could collect it on 31/01/17 at 2pm and he would ensure it was in immaculate condition and I would be reimbursed for any costs on my insurance. Changing my insurance over for the second time I had to pay £134.50 which was the best quote they could give me. So not only am I £15 out of pocket for the non refundable admin fee when I had to cancel the change I also had to fork out and extra £15.50 on top of that because the quote had gone up. A total of £30.50 out of pocket through no fault of my own. Arrive at the branch on 31/1/17 and fill in all relevant paper work to collect the car they then bring the car round and into the show room. Immediately it is clear that some of the marks that were first pointed out on the test drive that Michael ensured me would be fixed weren’t fixed at all. Not what we wanted to see after all the disappointment on Monday! I was ensured if I take the car there and then (which I had no choice seen as I wasn’t insured on the car I was trading in anymore) someone from after-sales would contact me at the very latest 2/2/17 and they would arrange for the car to be bought in and repaired. Drive the car home and notice someone has drawn on the steering wheel with a black biro pen and made a slight hole in it which wasn’t there when I viewed the car the front alloy on the passenger side is scratched despite the salesman ensuring me all used cars go out with unmarked alloys. Also the front bumper on the passenger side is not flush and is sticking out. Rather annoyed by this point I let it go and await the phone call from someone at after-sales. Of course 2/2/17 comes and still no one has bothered to ring me. Neither have I received any refunds I was promised for extra money I had to fork out for insurance costs. I understand that this is a second hand car with 13,000 miles on the clock but what has angered me more is the fact that I was promised these will be fixed by the time I collected the car and they haven’t. Neither do any of your staff seem to care about the fact they have a very unhappy customer (probably because they already have my money). Neither am I happy that there is are marks on the car that weren’t there when I viewed the it.