COMPLETELY SHOCKING EXPERIENCE. MY CAR WAS DELIVERED TO ME WITHOUT ANY SORT OF SERVICE CHECKS, WAS NOT CLEANED, DID NOT FOLLOW UP ON THE SCRATCHES PN THE BACK OF THE CAR AND ALLOYS. BUT WHAT DISCUSSED ME MORE WAS IT HAD SEVERAL CIGARETTE BURNS IN IT WHICH WERE NOT PRESENT WHEN I BOUGHT IT. CUSTOMER SERVICE IS A JOKE. I HAVE MADE OVER 100 PHONE CALLS. PROMISED TO GET REPLIES. PASSED FROM MANAGER TO MANAGER. TOOK THE CAR BACK TO GET MY MONEY BACK AND WAS TOLD THIS IS NOT AN OPTION AS I DID NOT TAKE FINANCE OUT ON IT. WAS PROMISED THE ISSUES WOULD BE RESOLVED AND THE CAR WAS RETURNED WITH THE SCRATCHES STILL ON IT, STILL NOT VALETED PROPERY, STILL CIGARETTE BURNS ON IT. YOUS HAVE TOOK ANY JOY I HAD HOPED IN HAVING MY FIRST CAR, WASTED MY HAPPINESS IN PASSING MY THOERY TEST AND MY BIRTHDAY AS I WAS TRYING TO GET THIS SORTED AND ARGUEING ON THE PHONE. I REALLY WISHED I HAD WENT ELSEWHERE. I HAVE READ THE REVIEWS AND IT SEEMS NEARLY EVERY ONE IS SIMILAR. YOU TOOK OVER £9000 FROM ME AND NEVER DELIVERED YOUR PEOMISES. I AM NOW CONSIDERING LEGAL ACTION AGAINST YOU. SO BE WARNED. I WILL DO MY UPMOST TO DETER ANYBODY BUYING A CAR FROM YOU. YOUR COMPANY IS NOTHING BUT A BUNCH OF COWBOYS