We were impressed initially by the service provided by Connor, he listened to what we were looking for , took his time with ensuring we found the car that met our needs and didn't rush our decision. It made it easy to buy our car from Connor as that was the service we were hoping for and expected. This is the 3rd car we have bought from PV, we came back a 3rd time as we were so impressed with the level of Customer care and service that we didn't want to go anywhere else. However despite the initial excellent customer service from Connor, his colleagues let him down when it came to actually collecting the car. The communication was disappointing when it came to us transferring the whole balance for our car, we didn't get a courtesy call to say the money had been received despite promising one before our collection appointment. We booked to pick up our car at 7pm however we were left waiting for over 20 mins before someone finally came over. There was no rapport, customer care or even remote interest in the fact we had part exchanged both our cars and paid £14000 directly for our new car. There was no sense of feeling like our custom was welcomed or even thanked. It was the most disappointing car buying experience we have had to date and unfortunately it led us to think twice about where to buy our next car. It's a shame as we felt that the hard work and effort that Connor put in to confirm the sale, it was let down to when the time came to actually collecting our car. The customer service should be consistent and not a case of we have your money so we will rush the process so you're out the door as quickly as possible. Customers should feel a sense of value no matter what point they come to the car store and perhaps people wouldn't leave feeling unappreciated and undervalued.