buying experience was ok at hillington glasgow. I live just north of Aberdeen and when buying the car I asked if any warranty claims could be dealt with in Aberdeen. I was assured that this would be no problem.
on my journey back up the road I discovered a braking problem that was missed during test drive. I reported it as soon as I got home. was told to contact peter vardy Vauxhall in Aberdeen and they would back charge any costs to Glasgow. had to wait a week to get booked in then they investigated the problem and discovered it needed new discs and pads. this is when the problems started. Glasgow wanted evidence by video etc of problem then not sure what happened after that but it took nearly a week and a half to get the car fixed. during that period I phoned repeatedly to get updates and answers on progress and each time was told someone would phone back but they never did. got so fed up and frustrated that I phoned head office in Glasgow to get sorted. It took a couple of days to get any answers and both places blaming each other and when they said it would be another few days till I would get car back. I said enough was enough as I was going on holiday the next day and demanded my money back.
lo and behold I got a text later that day saying car fixed and ready to pick up !!!!!.
very un happy with after service,delay and lack of communication. no amount of apologies make up for stress and anxiety caused . Has taken all the excitement and joy out of purchasing a new car .
I will never buy a car from Peter vardy again and will tell anyone that listens not to either and I pray that the car has no other problems under the warranty!!!!!
7 years ago
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