Lisa Cotton
We picked up our new car on Tuesday evening, drove out of the showroom & stopped at Braehead, discovered that an alloy was badly scuffed. We immediately drove back to the showroom & advised Chris Martin who had done the hand-over. He advised that he would speak to necessary people the following day to arrnage for it to be fixed. We had been assured that the alloys & a few other details would be fixed before the hand-over. Unfortunately, on the journey home we had further issues: the Type Pressure warning came on about 20 minutes into the journey - most disconcerting when you have just picked up a car! Fortunately, we know enough about cars to work out that this has obviously not been reset when the car's wheels were removed to fix the other alloys. We were therefore able to reset it after pulling over to check the manual. We then noticed an occasional squeal coming from the back brakes - not what you expect when a car is supposed to have had a 114 point check! We also discovered that a spat from one of the rear wheel arches was still missing; this too had been mentioned when we first decided to buy the car & were assured it would be replaced. We came back to Peter Vardy to buy this car after such a positive experience the first time but I have to say this has been very disappointing. To have one scuffed alloy overlooked is annoying enough, as we will now have to make a special journey to drop it off & collect it (we're 45 minutes away) but to have the brakes squealing & the warning light coming on is just ridiculous. Obviously I would like all of these issues fixed as soon as possible; I suspect the tyre pressure is fine, as the warning hasn't come back on since we reset it but I would like someone to at least check them. The above information was put in an email to Chris Martin & sent on Wednesday 19 Sept at 13:49. I also copied the same information into an enquiry box on your website & have had no response whatsoever! No emails, no phones, no apology! I suspect I won't get a response from this either.
5 years ago
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CARZ Glasgow has a 4.7 average rating from 8,169 reviews

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