When I turned up to collect the car one of the tyres was nearly bald but Jamie organised getting this changed straight away which was good. However, I have had a number of issues throughout and after the process. The after sales service is extremely poor. Trying to speak to anyone who can help with my questions isvery difficult . I left numerous messages at different stages (via phone) which were never returned. I was promised paperwork would be mailed to me as I wasn’t given it on the day of collecting my car, I never received this. I was unable to use my car for 2 days as I didn’t know if it was taxed. I called 3 times on Saturday to ask about this and explained my concern each time, I got no answer on this each time I phoned, just promise of a callback which I never got. I had to wait until Monday before I got an answer, which I only got because I called again and insisted on speaking to someone. in that time I couldn’t use my car as I didn’t know if it was road legal. Following collection of the car I have noticed that there are 3000 more miles on the clock than as advertised and detailed on my order form. While I appreciate the car had to be driven down from Dundee to Glasgow 3000 miles more seems excessive. Upon collection of the car there were scratches on the bonnet that I was unhappy with which I was promised would be fixed the following week however when I brought the car back in they said the only to fix was to re spray the full bonnet which ‘they are not doing’ even although the salesman said they would do prior to selling us the car. Finally despite repeated requests for your team to remove an incorrect number from my record and being told it would be done, it is still being held incorrectly in my record and the sales managers only response is that I need to remove it online and that it’s my fault for giving it in the first place (which I didn’t). He then claimed he couldnt remove it due to GDPR. This is incorrect as GDPR states a company needs to correct or remove incorrect data when they are made aware of it by an individual. The car is nice but unfortunately an extremely poor after sales service, a culture of being passed from person to person, an inability to return calls or follow through on promises has resulted in tarnishing what should have otherwise been a pleasant experience for me. Since writing my review Jamie’s has contacted me and resolved all my issues. Fantastic response from Jamie and excellent example of taking ownership of an issue and following up and resolving it.