Sales team, Stewart Fraser excellent, a credit to the company, very friendly manner .able chatty and with good knowledge of the cars Jamie, excellent customer skills, looked after problems and made client feel appreciated. Again, a credit to the company. However the handover team could not have made a bigger mess if they tried. Some one called me on Sunday to find out when I wanted to collect the car, they asked if I would be driving and on being told no ,thy requested that my husband bring my driving licence and NI number and also his. At no time did they ask if I would be there. When my husband arrived to collect car he was politely refused as I had papers to sign. My husband had to phone me and arrange for us to meet, Jamie heard all this and volunteered to take my husband to the meeting place and drive us both back. eventually a young lady escorted us to another table, sat down and proceeded to type on her computer. At no time did she tell us what she was doing, or why, until I eventually had to ask her. Not good customer manners. when cover was taken off car it was obvious immediately that the scuff marks on the rear nearside bumper had not been repaired as promised. All in all handover team not a good advert for the company.