Hi, I have previously sent an email regarding how unhappy I was with the customer service I received with peter Vardy (around one week ago) Since that first email the service got worse. I still have no idea why the car I was buying was untouched and sat round the back of your dealership if you knew it needed work that yous did not have the equipment for. It would have been more appreciated if I was just told this straight as I had no initial problem with waiting for the car but being told every day it’s getting sorted tomorrow etc was not appreciated! I was told the car would be ready for this weekend and I could collect on Friday just to be told on Thursday that the part didn’t arrive and it would be minimum 2 weeks until the car would be ready which meant I was unable to go a head with the car as I needed a new car before that. I must say Jodie in sales was amazing and got me a replacement car and a good deal so all credit to her and I was able to pick the car up last night. But handover was a nightmare again! I was told it would an hour for the process so I came in a little early but I wasn’t seen for around 15/20 mins after my agreed appointment time ( the girl did apologise for this which is fine) But after signing the paper work I was told all we had to wait for was the bank to release the money, I waited 40mins and was then told there was an admin error and they would have to try again. I was in the dealership for 2.5hrs and the care was shocking! I was sitting for long periods of time I had no idea what was going on with the car and I didn’t think I would even get the car which put me in a panic. Then my handover went and dealt with another customer even though I had requested to speak to her for an update( I understand that it was not this girls fault and she had to attend to other clients but the fact I was sitting in tears with no one coming to see if I was ok was not acceptable) It took for me to be in tears with worry about not having a car ( as I had signed my part exchange to yourself) for someone to come and check I was ok. What was really shocking there were staff standing at the entrance who seen the state I was in and they didn’t even ask if I was ok. Now I am happy with the car I got but so disappointed with the service which is a shame as Jodie in sales was great and I even had my mum considering getting her new car from yourself but after the nightmare I’ve had the last 2 weeks and the treatments or lack of treatment I would not recommend. Due to your staffs negligence I now have over £50 due in admin fees with my insurance company as your staff could not tell me the same answer twice one even told me my car was ready when it was still out the back untouched and still broken. My whole experience has been a shambles the communication was terrible I was constantly being told I would be called back and never once was I called backed unless it was Jodie, it was always me chasing up. I would only recommend this company if dealing with Jodie as she was the only person who seemed to care. I am heavily disappointed. Ondine